Sourcefit
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🎯 Recruiter
B2B • SaaS • Recruitment
Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.
Customer Service Representative – Chat and Email Support
Job not on LinkedIn
🔥 4 minutes ago
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Sourcefit
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🎯 Recruiter
B2B • SaaS • Recruitment
Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.
📋 Description
• Respond to customers' inquiries via chat and email promptly and professionally • Verify customer account information accurately and efficiently • Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction • Provide comprehensive and accurate product information to customers • Ensure that customer inquiries and issues are resolved in a timely and effective manner • Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback • Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues
🎯 Requirements
• At least 1 year of experience in a Customer Service role • Good English communication skills • Highly organized • Good Attention to detail • Flexible on work schedules
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