Customer Service Representative – Voice

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🔥 22 minutes ago

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Respond to inbound and outbound phone calls from customers in a timely and professional manner • Quickly and accurately respond to customer chat and email inquiries, ensuring all customer issues are resolved promptly and efficiently • Verify customer account information to ensure accuracy and prevent fraud • Assist customers with their orders, refunds, and exchanges, providing guidance and support as needed • Continuously strive to provide a best-in-class customer experience that promotes customer retention

🎯 Requirements

• At least 1 year of experience in a Customer Service role • Excellent English communication skills, both verbal and written • Extremely organized and detail-oriented, with the ability to multitask and prioritize effectively • Excellent problem-solving and conflict-resolution skills • Ability to work in a fast-paced environment and adapt to change quickly

🏖️ Benefits

• Flexible work schedule, including the ability to work weekends and evenings if needed