Director, Major Account Management

🔥 24 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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SOVRA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

☁️ SaaS

🏪 Marketplace

Government • SaaS • Marketplace

SOVRA is a purpose-built procurement platform that connects government buyers and suppliers across North America. The company offers a SaaS marketplace and suite of tools to manage the public procurement lifecycle — intake and request creation, solicitation authoring and distribution, proposal management, evaluation and selection, and contract creation and lifecycle management — while emphasizing transparency and compliance. SOVRA powers Bidnet Direct, Merx and Ontopical marketplaces, reports over 1 million active vendors, $22 billion in solicitations awarded in 2025, and thousands of public entities using its solutions daily.

📋 Description

• Responsible for specific quotas based on Total Contract Value and account development, planning and profiling strategies for a $5-10M potential account • Develop account strategies and collaborate with virtual teams on strategic planning and transaction execution, while creating optimal conditions for customer satisfaction • Create and implement quarterly and annual strategic plans and reports as required by customer contracts • Provide relevant indicators, actionable information and recommendations on targeted initiatives and outcomes • Deliver our value proposition and generate new projects through events, effective marketing tactics, negotiation, financial analysis, business process consulting and automation • Ensure account optimization by driving revenue growth and ensuring new projects and additional service opportunities • Act as main point of contact and business consultant for customer’s Chief Procurement Officer and/or their leadership throughout the life of the account • Building strong relationships at the executive level, including SVP, Chief Customer Officer, CEO, Chief Product Officer, to communicate the needs and strategic objectives of our most important customers • Proactively grow State and local government based cooperative programs from which TRX and FOP revenues are derived • Establish strong relationships with local government users registered in our TRX customer solutions • Collaborate with Marketing and Supplier Success teams to develop cooperative purchasing marketing and contract promotion programs • Act as liaison between suppliers and government customers • Work effectively with and manage distributed teams that may or may not report to you • Balance delivering the company’s strategic objectives with advocating for the customer • Create and deliver presentations to key customer contacts and stakeholders in order to deepen their understanding of the product offering • Improve customer satisfaction through clear, responsive and empathetic communication while showing the value of the products and services • Work closely with the Product, Services, Customer Experience, and other internal SOVRA teams to ensure smooth service delivery for the customer, both in the implementation process and then throughout the relationship • Manage, negotiate and execute customer contracts, amendments and renewals • Supervise, manage, mentor and otherwise support the customer team to ensure compliance with best practices to achieve targets and objectives • Set and evaluate annual performance objectives of the customer team, including periodic review and exploration of each team member’s potential

🎯 Requirements

• Hold a bachelor’s degree or equivalent in either business management, marketing, organizational behavior, computer science or other related disciplines • Minimum of 10 years in sales or account management in the IT sector, preferably in an enterprise software solutions provider for government entities, and/or 10 years in state or large local government leadership • Experience in functional leadership • Required: Authorized to work in USA—unfortunately we are not able to sponsor work visas or transfers at this time.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities