April 16
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• Field customer queries via Phone, chats, email, social media • Resolve customer issues on a First Time Resolution/First Call Resolution basis • Educate customers on the company’s products and services • Assist in troubleshooting and guiding customers • Manage several open cases simultaneously • Escalate issues and do follow-ups • Ensure standards and procedures are adhered to • Work within SLAs • Work according to Key Performance Indicators • Fast-learner and adaptable to a fast-paced environment
• Minimum of 3 years of customer support experience • Online gaming experience with a focus on sports betting • Excellent communication skills, both verbal and written • Knowledge of Social Media Platforms • Team player • Knowledge of Customer Support Service Desks • Ability to troubleshoot and provide solutions • Work according to company processes and procedures • High emotional IQ • Ability to work remotely
• Working with one of the most popular sites on the internet • Working in a global Customer Service support team • Opportunity to handle customer queries via various channels • Providing world-class customer support • Acting as a brand ambassador for the company
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