Sr. Customer Success Manager

April 30

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Spring Health

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Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.

Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000

Description

• Serve as the product expert and mental health advocate for a book of business made up of enterprise Spring Health customers • Develop and maintain positive working relationships with multiple customers and consultants • Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics. • Own the customer lifecycle from implementations to engagement strategies to contract renewals. This will include • Timely action plans • Census file management • Engagement communication ideation, strategy & execution • Business review creation and presentation to senior HR executives and business leaders • Insightful, data-based recommendations • Work cross-functionally to provide key customer feedback and process improvements • Provide sales support as needed • Drive variable revenue through targeted member engagement strategies • This position reports to the Senior Manager, Customer Success

Requirements

• Bachelor’s degree or higher preferred • A deep passion to transform the U.S. healthcare system, especially mental health • Previous experience in the B2B2C vendor space • 7+ years of experience in account management/customer success/implementation specialist/healthcare management at an early stage company • Outstanding communication skills with a thoughtful and collaborative approach to relationships • High integrity, organizational skills, and attention to detail • Ability to thrive in a fast-paced and high-pressure environment • Humility, resourcefulness, directness, ambition, professionalism • Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met • Experience in upselling and retaining customers to drive additional revenue (recurring and variable) • Creative use of problem-solving skills to ensure our partners are completely satisfied • Ability to reconcile data from multiple sources to continually drive value • Willing and able to travel as necessary (approx. 15%)

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • 10 allocated sick days per year • Flexible paid time off in addition to 12 paid holidays throughout the year • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid sabbatical leave to renew and recharge.