Implementation Specialist - Point Solutions

March 29

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SpryPoint

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Smart Solutions for Smart Utilities

Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement

51 - 200

💰 Private Equity Round on 2023-03

Description

• Leading gap analysis sessions with customers • Evaluating existing business processes • Mapping to-be business processes • Configuring, testing and tuning the software • Mapping and assist with data conversions from legacy systems • Training end users • Providing support to the customer during acceptance testing, through Go Live and post-implementation stabilization. • Work with development & dev-ops teams to influence, design, and validate solutions You will advise SpryPoint customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states. Assist the Project Manager in the creation and review of project documentation. This may involve the creation of specification documentation where application customization is required. Assist the Sales team and partners with presales activities such as high-level gap analysis and product demonstrations as directed from time to time. Travel and working at client sites across North America is anticipated to be up to a 50% commitment to be successful in this position. The successful candidate must be able to travel outside of Canada with no known legal or immigration-related impediment in doing so.

Requirements

• 2+ years of experience working with enterprise utility or similar software. • Experience with Customer Engagement Portals, Work Orders & Asset Management (WAMS), Field Services, Computerized Maintenance Management Systems (CMMS), Mobile Workforce Management (MWM), or Geographic Information Systems (GIS) is preferred. • Ability to map processes and have worked in a large process mapping project. • Proven ability to train users on software applications. • Experience working with Reporting & Business Intelligence Platforms. • Interest in expanding knowledge and applying knowledge to solve industry problems. • Basic understanding of relational databases and SQL in particular. • Effectively prioritize and execute tasks in what can be a high-pressure environment. • Strong written and verbal communication skills, and a proven ability to present information clearly and concisely. • Enthusiastic approach to learning new skills and open-minded to change. • Proven interpersonal skills, the ability to build and strengthen relationships, and the ability to foster cooperation with numerous stakeholders including senior management, clients and business partners. • Confidence to work independently and interpersonal skills to work as a member of internal and external teams. • Strong analytical problem-solving skills with an emphasis on making decisions quickly and effectively. • Comprehensive understanding of implementation methodologies of complex software implementations. • Understanding of organizational change management and the challenges associated within enterprise level software implementations. • Ability to develop a deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others.

Benefits

• The opportunity to work with cutting-edge technologies • The opportunity to be part of a very motivated, fast-moving team with customers all over North America • The opportunity to work with a highly skilled and experienced team • The ability to work remotely • A very positive, healthy and collaborative work culture • Company-paid premiums for health & dental coverage