L2 Technical Support Engineer

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SQUAD

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🔧 Hardware

🤖 Artificial Intelligence

🤝 B2B

Hardware • Artificial Intelligence • B2B

SQUAD is a camera engineering and R&D services company that develops end-to-end AI-powered camera products. From concept to manufacturing readiness, they cover sensor and optics selection, PCB and firmware design, embedded systems, edge AI and computer vision, cloud streaming, mobile apps, and ML infrastructure. SQUAD operates a 6,500 m² Innovation Lab with hardware and video/image-quality testing, and offers product strategy, lifecycle support, data collection and annotation, MLOps for smart cameras, and scalable ML infrastructure. Their focus is on building production-ready smart camera systems for industries such as security & smart home, automotive, industrial/agritech, and public safety.

📋 Description

• Research, diagnose, and resolve complex production issues across IoT device firmware, microservices, and mobile endpoints. • Conduct comprehensive log investigations using SQL, Splunk, and AWS platforms such as Athena to identify operational anomalies. • Monitor daily performance metrics and overall health across production cloud services and connected devices. • Manage L2 requests and incidents from initial detection through escalation to full resolution, engaging development teams when code changes are required. • Formulate data-backed recommendations for system performance enhancements, bug fixes, and operational process automation. • Ensure proper incident logging, generate qualitative and quantitative analytical reports, and update knowledge base documentation. • Analyze logs, traces, and operational metrics across device firmware, backend microservices, mobile applications, and streaming protocols. • Conduct root-cause investigations and evaluate system impact independently to minimize development-team involvement in routine operational issues.

🎯 Requirements

• 3+ years of hands-on commercial experience in L2 Technical Support or Technical Operations, supporting complex distributed systems, IoT platforms, or cloud architectures. • Demonstrated capability in independently conducting root-cause investigations and resolving high-severity production incidents. • Hands-on proficiency with log analysis and diagnostic platforms such as Splunk and SQL, or equivalent data-querying tools. • Understanding of computer architecture, network protocols, IoT device structures, and Linux command-line environments. • Practical experience using Jira alongside cross-functional Engineering, DevOps, and QA teams. • Strong analytical reasoning and structured problem-solving skills. • At least Upper-Intermediate written and spoken English (B2). • Nice to have: foundation in Computer Science principles, exposure to AWS services and Tableau, basic Python or Bash scripting, and experience with AI-assisted diagnostic tools.

🏖️ Benefits

• The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member. • Competitive compensation and perks. • Annual performance review. • Performance Bonus for individual achievements. • Loyalty Bonus recognizing dedication to the company. • 21 paid vacation days per year. • Paid public holidays according to Ukrainian legislation. • Corporate courses, knowledge hubs, and free English classes. • Educational leaves. • Medical insurance provided from day one. • Sick leaves and medical leaves. • Remote working mode available within Ukraine only. • Free meals, fruits, and snacks when working in the office.