Customer Success Analyst

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Squid Digital Media Channel Ltda.

WebsiteLinkedInAll Job Openings

- employees

💼 Consulting

🤝 B2B

📱 Media

Consulting • B2B • Media

Squid Digital Media Channel Ltda. is an IT services and IT consulting company (per its LinkedIn profile) whose name indicates a focus on digital media channels. Public information is limited; based on the LinkedIn industry and the company name, it appears to offer technology and advisory services related to digital media—supporting organizations’ digital channels, media operations, or related IT needs—primarily for business clients.

📋 Description

• Support for campaign execution: Assist in creating campaigns on the platform, organizing project stages and tracking requests with the team. • Researching candidates for campaigns: Support the initial search and selection of influencers, considering the brief, brand profile, social channels and campaign objectives. • Organizing information and materials: Complete spreadsheets, organize folders, internal materials, presentations and support documents for the team and coordination. • Support for client presentations: Assist in building presentations, campaign status reports and follow-up materials for clients. • Recording and follow-up of meetings: Create minutes for client and internal meetings, ensuring clarity on agreements, next steps and owners. • Creation of weekly status reports: Support analysts in organizing weekly status updates, consolidating relevant information on campaign progress. • Managing your own tasks: Organize and track your activities in Pipefy, keeping deadlines, owners and stages up to date. • Supporting relationships with clients, influencers and the internal team: Contribute to clear, close and efficient communication throughout campaign processes. • Monitoring indicators and operational routines: Support updating spreadsheets, follow-ups, KPIs and area controls. • Learning and knowledge sharing: Study the influencer market, social media and digital behavior, contributing observations, learnings and insights to the team. • Contributing to internal improvements: Support research, improvement suggestions or proposals for evolving processes, Squid solutions and team ways of working.

🎯 Requirements

• Genuine interest in influencer marketing, the Creator Economy, social media and digital behavior. • Initial experience or interest in customer service, digital marketing, influencer marketing or project management. • Good verbal and written communication, with attention to clarity, organization and cordiality when interacting with clients, influencers and internal teams. • Proactivity to support the team in its needs and contribute to the evolution of area routines. • Organizational skills to handle tasks, deadlines, spreadsheets, presentations and internal workflows. • Ability to learn, study and stay updated on the market. • Active listening to turn learnings, conversations and observations into insights for the team. • Willingness to share knowledge and bring academic, professional or personal background that can contribute to the team. • Ease working in a team, asking for help when necessary and collaborating with different areas. • Knowledge of productivity tools such as Google Workspace, spreadsheets and presentation software. • Experience in customer service, digital marketing, influencer marketing, social media, communications, advertising or related fields. • Familiarity with task management platforms such as Pipefy. • Understanding of social media metrics such as reach, engagement, views, clicks and content performance. • Experience creating presentations, organizing materials or supporting projects. • Knowledge about creators, micro-influencers, social media trends and content formats.

🏖️ Benefits

• Competitive salary package • Meal and transportation allowance via Swile card • Medical insurance • WellHub or TotalPass, health and wellness program • Birthday day off