Bilingual Medical Assistant – Front and Back Office

🔥 0 minutes ago

🌐 Nicaragua, El Salvador, +4 more countries – Remote

🇳🇮 Nicaragua – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇵🇪 Peru – Remote 🇭🇳 Honduras – Remote 🇬🇹 Guatemala – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Answer and manage high-volume inbound patient calls in English and Spanish • Schedule, confirm, and reschedule patient appointments using athenahealth • Verify insurance eligibility and collect patient demographics and intake information • Route calls to clinical staff, providers, and departments • Communicate appointment preparation instructions, office procedures, and practice policies • Provide timely and professional patient follow-up • Triage patient calls and respond to medical questions within the Medical Assistant scope of practice under provider supervision • Process and submit prescription refill requests through athenahealth • Coordinate outgoing referral calls to specialists and ancillary facilities • Follow up with patients regarding lab results, imaging, and care plan instructions • Return patient calls and address medical questions within scope • Document patient interactions, call notes, and clinical communications in athenahealth • Send and respond to patient messages through the athenahealth patient portal • Assist providers with prior authorization requests and referral coordination • Ensure clinical documentation is complete, accurate, and HIPAA compliant

🎯 Requirements

• Hands-on experience with athenahealth (athenaOne) EMR — required • Fluency in English and Spanish — required • Minimum 2 years of Medical Assistant experience in a U.S.-based clinical setting • Orthopedic experience strongly preferred • Front and back office experience strongly preferred • Certified Medical Assistant (CMA or RMA) preferred, but not required with sufficient relevant experience • Strong knowledge of medical terminology, prescription workflows, referrals, and patient communication • Ability to respond accurately to clinical questions within the Medical Assistant scope of practice • Excellent phone etiquette and patient service skills • Strong multitasking, organization, and time-management abilities • Ability to work independently with minimal supervision • Strong attention to detail and accurate documentation skills • Experience in an orthopedic, specialty, or multi-specialty medical practice preferred • Familiarity with prior authorization processes and insurance verification preferred • Experience using the athenahealth patient portal and messaging features preferred • Knowledge of HIPAA requirements and telehealth/remote-work compliance standards preferred • Experience handling high volumes of inbound and outbound patient calls preferred

🏖️ Benefits

• Full-time contractor position • 40 hours per week • Negotiable pay rate depending on skillset and experience • Monday through Friday schedule, 9 AM to 5 PM CST