Bilingual Virtual Medical Admin Receptionist – Personal Injury

🔥 58 minutes ago

🌐 Nicaragua, Colombia, +4 more countries – Remote

🇳🇮 Nicaragua – Remote 🇨🇴 Colombia – Remote 🇵🇪 Peru – Remote 🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇬🇹 Guatemala – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Handle high-volume inbound and outbound calls • Provide phone coverage during regular business hours, including later-hour and weekend coverage • Respond to new patient inquiries and referral opportunities • Schedule new patients and document appointments properly • Follow up on missed calls, inquiries, and prospective patients • Collect patient demographics and referral information • Prioritize and schedule new Personal Injury referrals • Communicate professionally with patients in English and Spanish • Provide friendly, confident, and professional customer service • Understand patient needs and guide inquiries toward scheduled appointments • Maintain follow-up with prospective patients until an outcome is reached • Assist with insurance verification and Personal Injury patient coordination • Support Workers' Compensation cases and MedPay navigation and follow-up • Communicate with insurance companies, adjusters, attorneys, and law offices • Collect and maintain attorney and insurance information • Handle medical record requests • Follow up on outstanding insurance or Personal Injury-related items • Support attorney lien-based treatment workflows • Maintain HIPAA compliance and patient confidentiality • Conduct outbound calls to prospective patients and leads • Follow up with interested individuals who have not scheduled • Convert inquiries into scheduled appointments • Support outreach and business-development activities • Maintain organized lead tracking and follow-up • Re-engage prospective patients who have not scheduled • Identify referral and business-development opportunities • Follow up until each lead has a clear outcome • Help increase appointment volume through proactive communication and lead conversion

🎯 Requirements

• Bilingual English/Spanish – Required • At least 2 years of experience supporting a U.S.-based medical practice • Strong inbound and outbound phone experience • Excellent verbal and written English communication skills • Strong Spanish communication skills • Experience with medical appointment scheduling • Excellent patient/customer service skills • Comfortable making outbound calls and following up with leads • Strong organizational skills and attention to detail • Excellent follow-through and task ownership • Understanding of HIPAA and patient confidentiality • Professional and confident phone presence • Personal Injury medical experience strongly preferred • Insurance verification experience strongly preferred • MedPay experience strongly preferred • Workers' Compensation experience strongly preferred • Experience communicating with attorneys or law offices strongly preferred • Chiropractic experience strongly preferred • Medical records experience strongly preferred • Business development or lead-conversion experience strongly preferred • DOT examination experience or knowledge strongly preferred • ChiroTouch Cloud experience strongly preferred • RingCentral experience strongly preferred • Experience with ChiroTouch Cloud is a strong plus but not required • Familiarity with ChiroTouch Cloud EMR and RingCentral phone system

🏖️ Benefits

• Full-time, 40 hours per week • Remote work • Schedule includes 3 weekdays from 10:00 AM–7:00 PM EST • Weekend coverage required • 5 days per week total