Virtual Assistant – Patient Outreach & Referral Coordinator

🔥 54 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Conduct outbound phone calls and send text communications regarding appointment reminders, care updates, and follow-ups • Serve as an empathetic, friendly, and reassuring point of contact for patients navigating care plans • Maintain high call volume standards while ensuring patients feel listened to and supported • Process, log, and track inbound and outbound referrals to external specialists and diagnostic centers • Follow up with specialist offices and diagnostic facilities to confirm appointment dates and obtain clinical consult notes • Keep patients updated by phone or text on pending referral status • Answer patient inquiries, address concerns, and de-escalate frustration over the phone • Contact overdue or unscheduled patients to help them book required care promptly • Document phone conversations, text exchanges, and referral tracking updates accurately in the practice EHR system

🎯 Requirements

• Flawless, exceptionally clear spoken and written English with a pleasant, warm telephone voice and active listening skills • Prior experience in customer service, call handling, or patient communication roles where phone interaction was a primary duty • Genuine enjoyment of phone communication and connecting with patients empathetically throughout the day • Experience or familiarity with medical referral processing, specialist outreach, and patient tracking logs • Quiet home office environment • Noise-canceling headset • Reliable high-speed internet • Comfort with web-based phone/texting tools and EHR systems

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