February 16
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• Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows • Contribute to our customer-facing self-serve knowledge base • Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction • Enthusiastically participate in ongoing personal learning including active participation in team training and development • Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
• Big Data (Hadoop, Data Lakes, Spark) • Docker and Kubernetes • Cloud technologies (AWS, Azure, GCP) • Security - Authentication (LDAP, OAuth2.0) and Authorization technologies • SSL/TLS Linux Skills • DBMS Concepts/SQL Exposure • Languages: SQL, Java, Python, Bash
• Competitive salaries and attractive stock grants • Remote-friendly work options • Flexible paid time off • Diverse, equitable, and inclusive work environment • Employee resource groups • Equal employment opportunities
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