Customer Support Engineering Manager, West

February 17

Starburst

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Analytics Anywhere

Hadoop • SQL • Hive • Amazon Athena • Distributed Systems

201 - 500

Description

• Starburst Data is looking for a customer obsessed, highly motivated leader with a desire to provide world class service while growing a team of dedicated and knowledge Support Engineers. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial technical skills. As a Support manager, you will manage a team of roughly 10 Customer Support Engineers (CSEs) responsible for providing inbound break/fix support to our customer base.

Requirements

• Prior experience working in a technical role • Strong management skills with success in career development • Highly focused on increasing customer satisfaction and retention • Ability to manage multiple initiatives simultaneously in a dynamic, fast paced work environment • Ability to successfully navigate an organization cross functionally including through barriers to ensure customer satisfaction and success • Experience supporting Enterprise and SaaS applications in a 24x7 support environment • Excellent written and verbal communication skills in English • SFDC Experience is a plus

Benefits

• Competitive salaries and attractive stock grants • Remote-friendly work options • Flexible paid time off • Access to a comprehensive benefits offering • Diverse, equitable, and inclusive workplace environment with employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride • Equal employment opportunities and prohibition of discrimination and harassment