Technical Support Engineer

March 12

Starburst

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Analytics Anywhere

Hadoop • SQL • Hive • Amazon Athena • Distributed Systems

201 - 500

Description

• Provide support for standard and custom deployments • Answer break/fix and non-break/fix technical questions through SFDC ticketing system • Efficiently reproduce reported issues and provide solutions • Open bug reports and feature requests • Provide upgrade support • Conduct technical check-ins • Contribute to reference documentation • Lead peer training and consult with content team

Requirements

• 5+ years of support experience • 3+ years of experience in Big Data, Docker, Kubernetes, and cloud technologies • Knowledge of Big Data (Hadoop, Data Lakes, Spark), Docker, Kubernetes, cloud technologies (AWS, Azure, GCP), Security, SSL/TLS, Linux Skills, DBMS Concepts/SQL, and Authentication/Authorization technologies • Exposure to languages: SQL, Java, Python, Bash

Benefits

• Competitive salaries and attractive stock grants • Remote-friendly work options • Flexible paid time off • Diverse, equitable, and inclusive work environment • Employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride