Junior Customer Success Analyst

🔥 15 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Starian

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2025

🏗️ Construction

⚖️ Legal

💼 Consulting

💰 $118.1M Private equity on 2025-09

Construction • Legal • Consulting

Starian is a SaaS company that builds, acquires and operates specialist software ecosystems to boost productivity, process management and standardization for enterprises. It offers integrated vertical solutions for the construction industry, legal departments, operational efficiency and governance & compliance, using automation, data analytics, AI and robotic monitoring to streamline workflows and manage risk. Starian serves thousands of B2B customers internationally and focuses on end-to-end, sector-specific platforms that connect pre-construction to post-sale, legal process automation, and ethics/compliance channels.

📋 Description

• Manage a portfolio of customers in Channel-led Onboarding, monitoring progress, engagement, risks, and adoption while using data, automation, and AI to prioritize activities and operate at scale • Drive retention and value creation by leading negotiations, identifying churn risks, and developing action plans with customers, partners, and internal teams • Support and develop Implementation Channels by providing guidance on priorities, best practices, and actions required to advance projects and ensure customer success • Process downgrades, suspensions, and cancellations, ensuring compliance with established operational procedures, deadlines, records, and approval workflows • Explore new technologies and understand how Artificial Intelligence can transform processes, experiences, and results

🎯 Requirements

• Previous experience in Customer Success, Onboarding, or customer service, preferably in SaaS companies • Familiarity with the Sienge Platform and its features is a desirable advantage • Strong analytical and operational organizational skills • Comfortable working with CRM systems, performance metrics, portfolio prioritization, and action plan tracking • Proactive and results-oriented mindset • Strong communication, negotiation, and relationship-building skills • Autonomy and discipline in executing processes • Knowledge of or interest in Artificial Intelligence technologies, including tools, applications, and concepts

🏖️ Benefits

• Meal or food allowance • Medical and dental insurance • Home office allowance • Profit-Sharing and Results-Based Bonus • Setup Kit voucher • Life insurance • Birthday Day Off • GoGood | Conexa • Health and well-being promotion program • Partnerships and discounts • 100% remote within Brazil