LATAM Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Starian

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2025

🏗️ Construction

⚖️ Legal

💼 Consulting

🔥 Funding within the last year

💰 $118.1M Private equity on 2025-09

Construction • Legal • Consulting

Starian is a SaaS company that builds, acquires and operates specialist software ecosystems to boost productivity, process management and standardization for enterprises. It offers integrated vertical solutions for the construction industry, legal departments, operational efficiency and governance & compliance, using automation, data analytics, AI and robotic monitoring to streamline workflows and manage risk. Starian serves thousands of B2B customers internationally and focuses on end-to-end, sector-specific platforms that connect pre-construction to post-sale, legal process automation, and ethics/compliance channels.

📋 Description

• Manage a portfolio of Enterprise clients, focusing on retention, engagement, and churn prevention • Lead negotiations related to cancellations, renewals, timelines, plans, and expanding solution usage • Identify revenue expansion opportunities through upselling and cross-selling • Lead meetings with stakeholders and decision-makers, supporting clients with strategic initiatives and projects • Develop action plans to strengthen relationships and deliver value to clients • Track business metrics related to the portfolio, such as retention, expansion, and churn • Manage the portfolio’s expansion and churn forecast • Apply a digital mindset by monitoring trends, emerging technologies, and Artificial Intelligence applications that can positively impact the customer experience and business results

🎯 Requirements

• Fluent Spanish (daily interaction with LATAM clients) • Proven experience in commercial negotiations, particularly in retention, renewal, upselling, and/or cross-selling contexts • Experience managing a client portfolio and building relationships with stakeholders and decision-makers • Ability to lead difficult conversations, manage objections, and negotiate complex scenarios with clients • Previous experience in Customer Success, Account Management, or Enterprise Account Management (preferred) • Knowledge of Customer Success and business metrics, such as Churn, Retention, NDR, MRR, and Expansion (preferred) • Experience in SaaS technology environments (preferred) • Experience with Enterprise clients and consultative relationship management (preferred) • Experience with CRM and portfolio management tools (a plus) • Experience working in LATAM operations or teams (a plus) • Knowledge of or interest in Artificial Intelligence, including tools, applications, and concepts related to using AI in processes, productivity, and customer experience (a plus)

🏖️ Benefits

• Meal and food allowance • Health and dental insurance • Home office allowance • Profit-sharing program • Setup Kit voucher • Life insurance • Birthday day off • GoGood | Conexa • Health and wellness promotion program • Partnerships and discounts • 100% remote work within Brazil