Member Relations Manager – Engagement

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🕒 January 15

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Startup-Verband

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🤝 Non-profit

📚 Education

🏛️ Government

Non-profit • Education • Government

Startup-Verband is a German non-profit association that represents and advocates for startups, scaleups, corporates, and investors across Germany. It provides research (e. g. , Deutscher Startup Monitor and thematic monitors like Female Founders, GreenTech, AI), policy positions and lobbying to influence government startup strategy, and practical support through events, an Academy with webinars and workshops, standard contract templates, and a members hub. With around 1,200 members, it acts as a community builder, knowledge hub, and public voice to make Germany a more founder-friendly, innovation-led economy.

📋 Description

• Design and management of member acquisition campaigns • Conducting member outreach and persuading association members • Shaping internal communications and onboarding new members • Responsibility for the online member community and other membership benefits • Point of contact for member concerns • Support for regional/state chapters • Responsibility for the internal membership management tool • Building internal networks and external partnerships • Conducting the annual member survey

🎯 Requirements

• University degree in a relevant discipline • Several years of professional experience in a similar role • Experience in customer acquisition, customer retention, and Customer Success • Persuasive personality with strong influencing skills • Knowledge of digital products and services • Ability to develop customer-focused products • Confident communication skills, both written and verbal (German and English – C1 level) • Digitally savvy and interested in entrepreneurship and the startup ecosystem • Well organized and flexible in working style; comfortable working in flat hierarchies

🏖️ Benefits

• Flexible working hours • Remote/mobile working • Access to Germany’s startup scene • Insight into and opportunity to help shape modern association and lobbying work • Varied, responsible tasks with many creative opportunities and a high degree of autonomy and impact