Consultant, Digital Solutions

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Stefanini Group

WebsiteLinkedInAll Job Openings

10,000+ employees

☁️ SaaS

🔒 Cybersecurity

🤖 Artificial Intelligence

SaaS • Cybersecurity • Artificial Intelligence

Stefanini Group is a leading provider of technology solutions and consulting services, specializing in digital transformation, cybersecurity, and AI-driven business solutions. With over 35 years of experience, the company empowers organizations to enhance their operational efficiency and customer experiences through innovative IT applications, cloud services, and intelligent automation. Stefanini's approach is focused on co-creating bespoke technology strategies that help clients navigate the complexities of modern business.

📋 Description

• At Stefanini, we believe in the power of collaboration. We co-create innovative solutions with our clients by combining cutting-edge technology, artificial intelligence, and human creativity. • We are at the forefront of solving business challenges, delivering real impact at a global scale. • By joining Stefanini, you become part of a global transformation journey. We are committed to creating positive impact not only for our clients’ businesses but also in the lives of our employees. • If you are looking for a professional growth opportunity in a company that values innovation, respect, autonomy, and partnership, you will find it here. • Join us and be part of the change! • (Work model) • (LinkedIn recruiter code)

🎯 Requirements

• Mastery of the Genesys Cloud CX platform • Configuration and Administration: Advanced experience with Genesys Cloud Admin (user management, queues, skills, phone, wrap-up codes, and routing). • Troubleshooting: Strong knowledge of platform troubleshooting, analyzing interactions and using flow history for debugging. • Development: Full expertise in creating and maintaining complex voice flows and digital channels (Chat, Email, WhatsApp). • Workforce Management (WFM): Activation and configuration of WFM. • Speech Analytics: Use of Speech Analytics to personalize interactions. • Integrations and Development (APIs/Webhooks): • Genesys APIs: Solid experience consuming the platform’s APIs according to project requirements. • CRM/ITSM/AD Integrations: Familiarity integrating Genesys with market platforms (Salesforce, ServiceNow, Zendesk, Azure, etc.). • REST APIs: Creation of REST APIs, strong knowledge of JSON structure, and expertise in handling API response data. • Preferred: • Functions / Data Actions: Experience creating functions to adapt APIs as required. • Outbound Dialer: Configuration of dialing campaigns, list management, retry rules, and compliance. • Languages: English and Spanish. • Completed higher education (Bachelor’s degree).

🏖️ Benefits

• 🍛 Meal allowance or meal voucher • 👨🏼‍🎓 Discounts on courses, universities, and language schools • 📚 Stefanini Academy — an online platform with free, up-to-date courses and certificates • 🗣 Mentoring • 💉 Health checkup and exam discount club • 🏥 Medical insurance • 🦷 Dental insurance • 💰 Discounts and benefits club at top establishments • 🛫 Travel club • 🐶 Pet care benefits