Stellar Cyber
Empowering lean security operations teams of any skill to successfully secure their environments. WE ARE HIRING!
-
💰 $38M Series B on 2021-11
Senior Technical Support Engineer
May 1
Stellar Cyber
Empowering lean security operations teams of any skill to successfully secure their environments. WE ARE HIRING!
-
💰 $38M Series B on 2021-11
Description
• Serve as a primary point of contact for clients seeking technical assistance • Diagnose troubleshoot, and resolve complex technical issues • Collaborate with cross-functional teams such as Engineering and Product Management • Conduct in-depth analysis of client systems and network data • Create and maintain technical documentation and knowledge base articles • Lead remote troubleshooting sessions and on-site visits • Stay up to date with cybersecurity trends • Participate in the development and testing of new product features • Collaborate with clients to identify product enhancements • Maintain a strong customer-focused mindset
Requirements
• Bachelor’s degree in computer science or related field • Proven experience in technical support roles within the cybersecurity or IT industry • Expertise in configuring, operating, and troubleshooting cybersecurity solutions • Proficiency in analyzing network traffic and system events • Strong knowledge of operating systems, networking protocols, and cloud environments • Excellent problem-solving skills • Strong organizational skills
Benefits
• Competitive salary • Opportunities for growth and career development • Work with a very fast-growing team • Ability to stay up to date with the latest cybersecurity trends and threat landscapes
Apply Now