Customer Support Specialist

March 15

Stronghold

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Infrastructure for virtual payment networks.

payments • fintech • international payments • forex • cross border payments

11 - 50

Description

• Responsible for helping payment solution merchants • Solve customer issues while driving retention, loyalty, and advocacy • Help improve processes and create operational excellence

Requirements

• 4-5 years in customer support or similar roles where you help others learn and achieve success with something new through respectful, empathetic, and sometimes persuasive communication • A thoughtful, friendly, and concise communication style • Exceptional written and verbal English communication skills • Technical problem-solving skills using a variety of tools (e.g., Stronghold, Front, Datadog, Retool, Hubspot, analytics, query tools, and ChatGPT (not writing code or scripts)) • Comfortable learning and using multiple systems • Natural empathy for the customer while knowing how to balance communication based on the priorities and capabilities of the company

Benefits

• Part-time contractor position with 20 hours per week • Temporary position with possibility of conversion to full-time employee • Ability to work remotely within the US • Authorized to work in the United States (required)