Operations Excellence Lead

February 21

Superside

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Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and

design • brand • brand identity • visual identity • graphic design

501 - 1000

Description

• Contribute to redefine staffing strategies to enhance customer satisfaction • Lead and drive the achievement of OKRs in collaboration with senior management • Conduct data analysis and oversee staff ops KPIs • Identify operational challenges and spearhead development of enhancements • Manage relationships with stakeholders and gather feedback for continuous improvement • Cultivate deep understanding of operational processes

Requirements

• 3-4 years of operations experience (tech start-up or scale-up experience a bonus) • Excellent English verbal and written communication skills • Data analytics skills (SQL, R, Python, google sheets, excel) • Attention to detail, quality, accountability, and reliability • Willingness to learn and adapt in a fast-paced environment • Strong stakeholders management and emotional intelligence • Great project management skills

Benefits

• Opportunity to play a pivotal role in enhancing customer satisfaction • Work with senior management in a dynamic and growing team • Contribute to developing data-driven future of work and excellence in operations • Autonomous management of relationships with stakeholders • Continuous learning and growth in a fast-paced environment