Customer Service Representative

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🕒 April 1

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SuperStaff

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💼 Consulting

🛍️ eCommerce

🎯 Recruiter

Consulting • eCommerce • Recruitment

SuperStaff is an outsourcing provider with talent hubs and call centers located in the Philippines, Colombia, and the United States. They specialize in building fully engaged leased teams and providing customized BPO solutions. Their services include multilingual support, customer service outsourcing, recruitment process outsourcing, e-commerce outsourcing, and knowledge process outsourcing. With a focus on cost-efficiency and scalable processes, SuperStaff helps businesses expand their talent pools, reduce operational costs, and improve performance across various functions. Their commitment to transparency and high performance drives their partnerships with global businesses.

📋 Description

• Handle inbound and outbound calls professionally, ensuring a high level of customer service • Respond to customer inquiries via email with clear, accurate, and timely communication • Assist Territorial Representatives with product-related inquiries, order statuses, and service requests • Process and resolve escalated cases efficiently while adhering to company guidelines • Investigate customer concerns and provide effective solutions within the required timeframe • Collaborate with internal teams to resolve complex issues and ensure a seamless customer experience • Accurately document customer interactions, inquiries, complaints, and resolutions in the system • Ensure all customer data and transaction records are updated and maintained according to company policies • Prepare and submit reports related to customer service performance and escalations • Identify recurring customer issues and recommend process enhancements • Stay updated with company policies, products, and procedures • Participate in team training and continuous learning initiatives

🎯 Requirements

• College Degree or equivalent • Minimum 1-2 years of customer service experience in voice and email support • Knowledge in Microsoft Office Suite (Outlook, Excel, Word) and CRM software • Excellent verbal and written communication skills in English • Ability to analyze situations, identify problems, and develop solutions effectively • Strong organizational skills with the ability to manage multiple tasks efficiently • Ability to handle challenging situations professionally and provide customer-centric resolutions • Ability to collaborate and work well within a team-oriented environment

🏖️ Benefits

• HMO with 1 free dependent upon hire • Life Insurance • 20 PTO credits annually • 20 % Night Differential • VL and SL cash conversion • Annual Performance-Based Merit Increases and Employee Recognition • Great Company Culture • Career Growth and Learning • Night Shift • Work from Home