Customer Onboarding and Training Coordinator

Job not on LinkedIn

🔥 2 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Coordinate and schedule onboarding and training sessions for new customers • Deliver product or service training through live sessions, webinars, or self-service materials • Track onboarding milestones and follow up on outstanding action items • Serve as a point of contact for customer questions during onboarding • Maintain and update onboarding and training materials and documentation • Partner with internal teams to resolve onboarding issues or delays • Gather customer feedback to support continuous improvement of onboarding and training programs • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of customer onboarding, training methods, industry standards, and best practices • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues • Perform other duties as assigned

🎯 Requirements

• Minimum of one (1) year of experience in customer onboarding, training, or a related client-facing role • Strong presentation and facilitation skills, with the ability to deliver engaging training sessions • Strong organizational skills, with the ability to manage multiple onboarding cases simultaneously • Strong written and verbal communication skills • Proficiency with training, LMS, or customer onboarding tools • Strong customer service orientation, with the ability to support customers through the onboarding process • Demonstrated ability to work independently with minimal supervision • Strong attention to detail, with the ability to track onboarding progress accurately • Experience developing or updating training materials, a plus • Outbound Sales / Cold Calling Experience: Highly beneficial • Basic technical support and troubleshooting knowledge • Prior hands-on experience with Salesforce and Zendesk

🏖️ Benefits

• Remote/WAH work setup • BYOD (Bring-Your-Own-Device) equipment arrangement • Training and learning initiatives • Equal Employment Opportunity workplace