SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
Customer Service Representative II (Brazilian Portuguese & English)
May 1
SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
Description
• Responsible for handling customer inquiries via phone, email, or chat • Resolving customer issues in a timely and professional manner • Provide in-depth information about products and services to customers • Properly document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs
Requirements
• Must have high school diploma or equivalent • Must be 18 years of age or older • 1 year of previous customer service experience, preferably in a call center environment • Strong communication skills, both verbal and written • Knowledge and experience with a CRM preferred • Proficient in using computers and various software applications
Benefits
• Permanent Remote / Work-At-Home • Company Provided Equipment
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