Production Quality Specialist – E-Commerce Industry

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Manage and oversee the QA process for production assets, including coupons, rebates and vendor load to card offers • Conduct rigorous MECH reviews across all offers, assets and clients, ensuring familiarity with client specific requirements • Review and ensure accuracy in barcode creation, scanning and the overall validation processes • Assess printer proofs and load to card proofs from vendors, verifying quality, accuracy and compliance with client specifications • Organize and maintain QA assets and documentation in SharePoint, partnering with the Enterprise Optimization team as needed • Participate in quality audits across projects and client portfolios, collaborating with production managers, track leads and the Enterprise Optimization team • Collaborate with production managers, administrative assistants and the production track lead to communicate QA findings and required edits • Support research assignments and special agency projects as needed • Identify opportunities to refine internal QA / MECH processes and improve documentation storage methods, partnering with the Enterprise Optimization team to implement enhancements

🎯 Requirements

• 2+ years of QA experience (e-commerce industry or Manufacturing industry) • Proficiency in Microsoft Office products (Intermediate - Excel, Word, Outlook, Teams) • Strong attention to detail and accuracy • Ability to manage and prioritize multiple tasks in a fast-paced environment • Effective organization, problem solving and communication skills • Comfortable working cross functionally and supporting multiple projects and stakeholders • Knowledge in US ISO standard process

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Beautiful office space • Free lunch provided daily