Technical Support Engineer I – IoT, Networking, Cloud Infra

🔥 0 minutes ago

🇷🇴 Romania – Remote

💵 RON7k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Provide first-line technical support to a global customer base • Monitor and respond to support tickets through the ticketing system • Perform initial troubleshooting and issue analysis • Escalate complex issues to Tier 2 or Engineering when required • Manage customer communication and provide timely updates according to SLA commitments • Provide remote technical support to Field Service Engineers working onsite at customer locations

🎯 Requirements

• 2+ years of experience in technical support, supporting IoT devices, field hardware, and networking systems • Solid grasp of the TCP/IP model, including TCP/UDP • Knowledge of static IP vs. DHCP reservations, NTP time synchronization, MAC-address whitelisting, and Wi-Fi bands (2.4 GHz vs. 5 GHz) • Practical experience with Gateways, Sensors, and Routers, including provisioning, asset mapping, field commissioning, and Over-The-Air (OTA) firmware updates • Understanding of SIM lifecycle operations, including activations, suspensions, expiration, ICCID/IMEI verification, roaming, custom APN authentication, and cellular failover/interface priority settings • Ability to read and analyze RSSI, SNR, RSRP, SINR, and BLE signal metrics • Familiarity with AWS, Azure, or GCP • Knowledge of least-privilege access, bastion hosts, SSO, OAuth, and MFA • Familiarity/basic knowledge of MQTT, HTTPS, WebSockets, Webhooks, and REST APIs • Familiarity/basic knowledge of Postman, Developer Tools, Wireshark, and observability platforms such as Kibana or Groundcover • Role requires full-time employment and availability for the stated Monday–Friday schedule

🏖️ Benefits

• 21 Days Annual Leave Credits • Medical • Remote Work Allowance (400 lei gross/month) • Meal tickets (40 lei/working day) • Experience infinite fun so you can have infinite growth