(Cybersecurity) Technical Support Consultant (Argentina)

May 8

SupportYourApp

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Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.

Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Act as the initial point of contact for customers, addressing inquiries, technical issues, and requests promptly and professionally • Identify and classify email phishing • Monitor and manage the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA's • Provide expert guidance and troubleshooting to customers, guiding them through technical processes and resolving issues to their satisfaction • Assist in documenting customer interactions and common solutions to improve knowledge sharing within the team • Collaborate with T2 and SOC Analysts to contribute to cybersecurity incident management

Requirements

• Excellent English language (at least C1 for both spoken and written) • Knowledge of cybersecurity concepts and email phishing • Experience in technical / customer support (preferably in the cybersecurity field) • Strong troubleshooting skills • Customer-oriented and responsible attitude • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) • Experience with Zendesk or similar CRM systems (Salesforce) • Technical background

Benefits

• Flexible schedule • Opportunity to work remotely • Creative and unique art offices • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Mind-blowing corporate events and social activities • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development