Customer Support Manager

February 17

SwissBorg

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Making crypto wealth management accessible to all. Invest in your future with the SwissBorg app.

WealthTech • Digital investment management • Investment plaform • Machine learning • cryptocurrency

201 - 500

Description

• Assure smooth collaboration and work of Community Support teams (internal and external) • Collaborate with different stakeholders (PM-s, engineers, Director of Operations, Community etc) for continuous improvements and preparation for hyper growth • Set a clear vision for Support and make sure everyone is aware and contribute accordingly • Assist teams in setting and monitoring KPIs that support the improvement and growth plan, make sure the team has a data driven approach and openness for automation where reasonable • Coordinate different projects from CS side to make sure we become more efficient day by day and make sure are community members are happy • Work directly with senior leadership on strategic planning, reporting and initiatives to ensure high level user experience • Structure the support organization with expansion in mind

Requirements

• Experience working in crypto or financial services • Experience leading, coaching and scaling support teams • STEM/Economics/Finance degree & have 3+ years of work experience in a fast-paced start-up environment • You have a solid track record of achievement • Good understanding of different communications channels and methods (Ideally experienced with Zendesk, different data tools, chat) • Experience working with technical teams • Go get it attitude to make sure all areas are being improved and projects finalized according to the need/plan. We want someone who has a passion for what we are doing and wishes to make those around them better through example and by training! • You are curious by nature and looking for ways to make an impact. You can demonstrate this through various projects you have been involved in • You can make a good business case and convince people to help you execute

Benefits

• Freedom to build the company of your dreams • Learn with (super cool) experts in finance, engineering, AI, psychology and business • BORG bonus based on our meritocratic system • Flexible working hours • 25 working days of vacation + local holidays • We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work • Annual company and team retreats - We'd love to see you at the next one! • Continuous learning and development opportunities