French Customer Service Agent

January 20

SwissBorg

WebsiteLinkedInAll Job Openings

Making crypto wealth management accessible to all. Invest in your future with the SwissBorg app.

WealthTech • Digital investment management • Investment plaform • Machine learning • cryptocurrency

201 - 500

Description

• Get to know our product and the crypto world if you're not familiar with it yet • Play around with our app to be able to relate to our users with ease • Offer top notch customer service for our community members in English and in French or German; additional language is a merit. • Help our users via e-mail or chat thread • Work based on a 24/7 rotating shift pattern with the flexibility to work from home during night shifts etc. when possible • Organise your daily work and occasional projects or project based tasks efficiently • Be a great team player - we’re all in this together. Our community is not just our users, it’s all of us • Report all the important feedback to relevant teams • Report bugs to relevant channels • Be ready to get in contact with our users when needed in English and French

Requirements

• Multilingual: Fluency in English and French is a must, other languages are a plus • Working in customer-centric and customer-facing environment • Listening and reading to fully understand • Finding the best solution for users concerns and questions • You are well adaptive in a changing environment (we are developing and improving every day, this means that the way we work also changes) • You are tolerant and empathic and good at finding win-win solutions • Organising your time and tasks and being on time • You are good at thinking outside the box • You are interested in FinTech and are generally tech savvy • You are able to take the initiative in improving the processes and systems • You are able to well evaluate the situation and take best possible decisions in unexpected situations • Ability to work on multiple tasks independently with minimal supervision • Good understanding of Blockchain ecosystem is an advantage

Benefits

• Freedom to build the company of your dreams • Learn with (super cool) experts in finance, engineering, AI, psychology and business • BORG bonus based on our meritocratic system • Flexible working hours • 25 working days of vacation + local holidays • We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work • Annual company and team retreats - We'd love to see you at the next one! • Continuous learning and development opportunities