Content Loading Coordinator

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Symphonic Distribution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

📱 Media

☁️ SaaS

🤝 B2B

💰 $37M Series B - Symphonic Distribution on 2022-01

Media • SaaS • B2B

Symphonic Distribution is a 100% independent music distribution and technology company that provides digital and video distribution, royalty collection and rights management, marketing and promotion, sync licensing, physical distribution, funding/royalty advances, AI mastering, and analytics for independent artists, labels, and managers. Founded in 2006, Symphonic combines a distribution network to hundreds of DSPs with proprietary technology, real-time platform analytics (including TikTok analytics), artist support, and community resources such as masterclasses and events to help creators monetize and grow their audiences.

📋 Description

• Work with the existing internal team on catalog uploads. • Load content submitted by clients for distribution to digital service providers around the world. • Educate clients on how to use our content management system when issues and/or errors arise. • Ensure full understanding of the Symphonic style guide, as well as partner guides. • Resolve content-specific issues via Help Desk and/or email and occasionally assist in meetings with clients. • Perform manual checking and submission of album covers, proper genres, etc. • Suggest solutions directly to a client if a product malfunctions, working with the Client Relations team members. • Report any findings from Digital Service Providers to the Manager, Content Onboarding. • Develop innovative approaches and ideas and present them in a manner that gets the attention of others.

🎯 Requirements

• 3 years of experience in a customer service capacity • High School Diploma or GED • Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint. • High energy, confidence, and willingness to send out many emails daily as well as join meetings, conference calls, and even phone calls as needed • Organization and deadline-driven • Bilingual in English and Spanish in both verbal and written communication • Previous customer service experience • Quick understanding and eagerness to learn