Senior Payments Operations Lead

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Talent First

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🔒 Cybersecurity

👥 HR Tech

Recruitment • Cybersecurity • HR Tech

Talent First is a global tech recruitment and outstaffing agency that serves industry leaders and fast-growing startups worldwide. Headquartered in London, it has a significant presence with offices in the United States, Israel, Ukraine, Brazil, Bulgaria, and Estonia. The company specializes in providing cybersecurity expertise and 24/7 operational security teams. Its services include tailored outstaffing solutions, technical recruitment for roles from Junior to Executive levels, and managing 24/7 SOC, NOC, Help Desk, and Technical Support teams. Talent First aims to help businesses build efficient workforces by leveraging a global talent pool and providing cost-effective staffing solutions.

📋 Description

• Own and develop the company’s payment operations function • Build the multi-PSP infrastructure by identifying, evaluating, negotiating with, onboarding, and connecting payment service providers • Assess the current payment setup and define the future multi-PSP strategy • Build a resilient multi-provider setup that reduces concentration and operational risk • Design and implement payment orchestration, routing, cascading, and failover logic • Work with legal, finance, product, and engineering teams throughout PSP integrations • Establish PSP performance reviews and relationship-management processes • Monitor payment performance across PSPs, products, countries, and transaction types • Analyze authorization rates, decline rates and reasons, renewal sequences, payment failures, recovery rates, dispute ratios, and fraud ratios • Define retry, cascading, routing, and dunning strategies • Improve failed-payment recovery and reduce involuntary churn • Build reports, dashboards, alerts, and monitoring processes for operational decisions and early payment-issue detection • Investigate performance changes and coordinate corrective actions with internal teams and external providers • Build and manage frameworks for disputes, refunds, chargebacks, and fraud monitoring • Define responsibilities, workflows, escalation paths, and internal controls • Maintain compliance with PSP risk programs and relevant card-scheme requirements • Lead initial infrastructure-building activities, especially during the first six months • Report administratively to a manager while working functionally with the CEO, CFO, founders, product, engineering, legal, and operations teams

🎯 Requirements

• At least five years of relevant experience in payment operations, payment performance, acquiring, or subscription billing • Direct experience working with multiple PSPs, such as Stripe, Adyen, Braintree, Checkout.com, or comparable providers • Proven experience evaluating and onboarding PSPs and managing multi-provider payment setups • Experience building or operating payment orchestration, routing, and cascading systems • Strong experience with recurring subscriptions, renewals, retries, dunning, and involuntary-churn reduction • Experience managing more than $12 million in payment volume • Strong knowledge of authorization rates, decline reasons, recovery rates, dispute ratios, and fraud ratios • Deep understanding of refunds, disputes, chargebacks, fraud monitoring, and card-scheme requirements • Strong analytical skills and ability to translate payment data into clear priorities and actions • Experience building reporting, dashboards, and operational monitoring from the ground up • Confidence working directly with senior executives, technical teams, legal partners, and external payment providers • Strong English communication and negotiation skills • Particularly relevant experience in high-volume, international subscription businesses, consumer applications, digital products, SaaS, streaming, or comparable recurring-revenue environments • Strong attention to detail and comfort working with numbers every day

🏖️ Benefits

• Remote work • Highly competitive compensation based on experience, impact, and fit • Opportunity to build a critical payment function from the ground up • Direct work with the founders on a strategic company priority • Work on an international subscription business that has grown 20x • Support for new products and expansion into new markets