Customer Service Agent - German

July 11

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Description

• Ensure that players are provided with an outstanding level of service • Communicate with relevant departments to provide a timely escalation process and follow up with pending issues • Communicate with clientele proficiently in both English and German languages • Handle daily management of all incoming requests via emails and Live Chat • Assist the relevant departments, including the Fraud Officer and the Money Laundering Reporting Officer, when required • Maintain customer focus and respond to customer queries in accordance to the Employer’s guidelines • Give feedback of recurring customer issues to management and relevant internal departments • Respond and action requests from management • Promote the Employer’s values and products • Ensure a professional working relationship with customers and other colleagues working with the Employer • Liaise with third-party providers of the Employer providing services which overlap to the Employee’s line of work

Requirements

• German speaking is a must (native or C1) • Fluent in English speaking • 1 year + experience working in the iGaming industry within a Customer Service environment • Customer focused • Can-do positive attitude and a team player • Ambitious to learn • Effective communicator

Benefits

• Attractive remuneration package • Wellness benefit (after probation) • Optician/Spectacle and Blue Lens Benefit (after probation) • Health Insurance (after probation) • Breakfast/lunch all week • Monthly snacks allowance • Training support • Modern office facilities • Exciting Company Events • Relocation package (if required)