Senior Partner Solutions Engineer

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • AI • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap. • Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution. • Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion. • Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices. • Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design. • Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem. • Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors. • Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests. • Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences. • Ability to travel approximately 35-70% of the time across Australia, New Zealand, Singapore, and other ASEAN countries as required.

🎯 Requirements

• 10+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector. • Professional fluency in English is required. Proficiency in additional regional languages (e.g., Filipino) is highly desirable. • Excellent communication, presentation, and whiteboard session skills with an ability to lead advanced technical discussions and deliver compelling platform demonstrations for enterprise customers & Partners. • Solid experience working with Service Providers, Regional Systems Integrators, National Partners, and VARs, with a proven understanding of a partner-centric GTM approach within the APAC markets. • Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities. • Experience with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers. • Hands-on experience or strong familiarity with modern Agentic AI technologies, including the practical application of LLMs for Contact Center and Customer Experience Automation use cases. • Bachelor's degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options