Client Account Executive

🕒 April 11

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Logo of Tangoe

Tangoe

1001 - 5000 employees

Founded 2000

🔌 API

💳 Fintech

☁️ SaaS

💰 $13.5M Series F on 2008-09

API • Fintech • SaaS

Tangoe is a leading IT Asset & Expense Management solution that specializes in managing cloud, mobile, and telecom costs for businesses. With over 25 years of experience and the industry's first comprehensive platform, Tangoe leverages AI-driven technology to deliver significant savings and optimize IT spending across various sectors. Their services include telecom invoice audit and optimization, mobile device management, cloud expense management, and financial management, aimed at helping organizations control their technology expenditures and improve operational efficiency.

📋 Description

• Develop relationships with customer base to provide updates to management and internal operational teams with overall client satisfaction, contract compliance, and any potential new business opportunities • Proactively work with Tangoe operational teams on account reviews (QBR’s) with all assigned customers to include analysis of service needs and usage trends. • Identify products and pricing offerings that meet customer needs and business objectives • Analyze and understand contractual language to ensure operational delivery and compliance. • Account retention through the development of strong relationships with key client decision makers and users. • Mitigate churn. • Relationship development and management with key individuals and top decision makers and strive to build relationships at the C-Level. • Represent a knowledgeable, efficient, and professional image of Tangoe by handling business in a respectful and professional manner • Ensure that client issues are dealt with in an efficient manner, escalating critical issues appropriately. • Own the contract and contract renewal process on existing clients • Work closely with the project team to maintain a continuous knowledge of customer contracted services. • Identify potential issues and/or opportunities related to the project • Understanding of company capabilities and service, and effectively communicates all offerings to the client

🎯 Requirements

• Bachelor's Degree in Business or related field or work equivalent • 7+ years of experience in high performance sales organizations • Proven Account Management track record focusing on satisfaction, contractual commitments and up-selling capability • Ability to communicate with Sr. Management &/or C-Level Executive customer contacts • Track record of closing sales and achieving quarterly sales quotas • 5+ years in Telecommunications Expense Management ideal • Proficient in Microsoft Office Products (Outlook, Excel, PPT, Word etc.)

🏖️ Benefits

• A competitive salary, along with a whole stack of other benefits too!

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