Customer Success Representative, German Speaking

March 13

TaskRabbit

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Revolutionizing Everyday Work

Mobile technologies • Location based platforms • Social Graph API

201 - 500

💰 Secondary Market on 2015-07

Description

• We are building a remote team of 15+ customer success representatives in Germany & Poland that will be in charge of improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy). The Customer Success Representative will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, supporting Taskers in their registration flow with high-touch calls and intervening and providing your assistance where tasks in the funnels need it most. • In your work, you will be following comprehensive standard operating procedures following your official training and on-boarding of each operational programme that you will join. We aim to live our values in every interaction and are looking for colleagues who care deeply about making everyday lives easier for our community. • Based in Poland, this is a remote first position reporting to the Operations Team Lead. Join us in creating a better everyday life for everyday people.

Requirements

• Minimum 1 year of customer service experience, contact centre experience or similar. • Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness. • Tech-curious, excellent typing skills and adaptable in navigating online tools and systems. • Excellent written & verbal communication skills: have a strong command of grammar and spelling. • Available full-time (40 hours / week). • Fluency in English and German (writing and speaking). • Eligible to work in Poland, we will not support relocation for this position.

Benefits

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection. • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with! • The Values. • Care Deeply. We take time to be present and partner with our team and communities. • Level Up. We navigate through ambiguity and go the extra mile. • Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices. • Lead The Future Together. We value entrepreneurship and are inspired by action. • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. • The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health benefits and more.