Business Account Manager

November 21

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TDS Telecommunications LLC

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Telecommunications • B2C • eCommerce

TDS Telecommunications LLC is a leading provider of high-speed fiber internet, telephone, and television services. The company focuses on delivering reliable and affordable connectivity for both residential and business customers. With a commitment to community involvement and customer support, TDS is dedicated to enhancing the online experience through advanced technology and excellent service.

1001 - 5000 employees

Founded 1969

📡 Telecommunications

👥 B2C

🛍️ eCommerce

📋 Description

• Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals. • Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. • Provide education on the industry, technology and TDS products and services. • Focus on market share growth by prospecting and selling new businesses. • Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. • Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals. • Create proposals, write, and submit accurate and timely new orders following the established sales process. • Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base. • Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. • Craft and implement a personal action plan. • Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. • Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis. • Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. • Maintain relations with contacts and lead sources, which may include after-hours events.

🎯 Requirements

• 2+ years of customer service experience. • 2+ years of inside or outside sales experience. • Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation. • Experience in successful prospecting and generating leads through cold calling. • Access to cell phone. • Previous Telecommunications experience. • Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities. • Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal. • Well organized, good time management skills, ability to multi-task and close attention to detail. • Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers. • Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers. • Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices. • Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later. • History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision. • Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone. • Ability to work effectively with customers at “C” and other levels of management. • Confidence coupled with necessary empathy to quickly set any customer at ease. • Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience. • Ability to work independently or interdependently based upon the circumstances. • Must maintain satisfactory sales quotas. • Computer literacy (i.e., Excel, Word, email, Internet).

🏖️ Benefits

• Uncapped monthly commission • Full Benefits Package – Beginning first day of employment • Medical, Dental, Vision, and Life Insurance • 3 Weeks Vacation and 2 Weeks Sick Time • Paid Holidays • 401k eligible after 30 days with excellent company match • Discounted TDS services