Project Manager, Professional Services

May 3

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Tecton

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The feature platform for machine learning, from the creators of Uber Michelangelo.

Machine Learning • Data Science • Feature Store • Data Engineering • Artificial Intelligence

11 - 50

Description

• At Tecton, we solve the complex data problem in production machine learning. Tecton’s feature platform make it simple to activate data for smarter models and predictions. Tecton abstracts away the complex engineering to speed up innovation.\n• Tecton’s founders developed the first Feature Store when they created Uber’s Michelangelo ML platform, and we’re now bringing those same capabilities to every organization in the world.\n• Tecton is funded by Sequoia Capital, Andreessen Horowitz, and Kleiner Perkins, along with strategic investments from Snowflake and Databricks. We have a fast-growing team that’s distributed around the world, with offices in San Francisco and New York City. Our team has years of experience building and operating business-critical machine learning systems at leading tech companies like Uber, Google, Meta, Airbnb, Lyft, and Twitter.

Requirements

• 5+ years in customer-facing project management roles, executing successful professional services engagements for enterprise SAAS products\n• 2+ years of tangible experience within the Data, ML/AI, and/or Cloud Infrastructure domains\n• Strong communication skills, with the ability to tailor messaging from front-line engineer to internal and customer leader\n• Adept to identifying customer needs and developing solutions and implementation plans to meet those needs\n• Superior delivery and project management skills with the ability to have well-structure plans to drive customer timelines\n• Ability to manage multiple engagements in parallel\n• Experience with Project Management (e.g. Smartsheet, MS Project, Jira, etc.) and PSA (e.g. Certinia/Financial Force) tooling

Benefits

• Be the point of contact for Tecton’s Professional Services team on customer engagements.\n• Manage all parts of project delivery, including timeline, budget, forecasts, risks/issues, and quality.\n• Contribute to the creation of project deliverables and artifacts, including detailed project plans, timelines, and status reports, to provide visibility internally and externally as to the status of the project. \n• Deliver the scope of work, within the days allotted for the customer implementation or project.\n• Be the first point-of-escalation for our customer and implementation teams for risks/issues impacting project delivery.\n• Drive consensus on technical decisions quickly and effectively, while also keeping timeline and scope-of-work on track.\n• Cultivate relationships and trust with our customers, helping align on a technical implementation strategy to help them realize success.\n• Contribute towards QoQ NPS improvements of Professional Services sentiment.