Assistant Front Desk Manager

🕒 February 11

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Telegraphenamt

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

👥 B2C

🧘 Wellness

B2C • Wellness

Telegraphenamt is a boutique hotel brand in Berlin operating historic properties near the Museumsinsel, offering 97 unique rooms, maisonettes and suites across two prime city locations. The hotel combines accommodations with on-site restaurants and bars, event and meeting spaces, fitness & spa facilities, and a focus on guest experiences, sustainability and local culture.

📋 Description

• Lead and inspire a guest-focused front desk team from check-in through check-out. • Define, develop and implement the customer service strategy, efficiently handle all guest requests, and commit to complete guest satisfaction. • Attend to our national and international VIP and returning guests. • Share responsibility for achieving our goals, for example in the area of guest satisfaction. • Maintain thorough knowledge of the hotel's range of services and all options for meeting guest needs. • Drive important decisions and improvements through your commitment. • Remain present in your role and open to guest feedback. • Champion positive guest experiences, analyze guest feedback and initiate appropriate measures. • Focus on ensuring guest satisfaction, upholding high quality standards, supporting hotel tours and promoting employee satisfaction. • Responsible for implementing and monitoring quality assurance processes that reflect our brand standards and corporate values. • Coordinate, lead and develop your team members on strategic, administrative and operational levels to ensure smooth operations.

🎯 Requirements

• A completed vocational qualification in hospitality or hotel management. • Experience in front office operations and strong supervisory and managerial skills. • Excellent German and English skills – additional languages are a plus. • Good MS Office skills. • A communicative manner and a confident, professional appearance.

🏖️ Benefits

• Bring your bestie! Recommend a former colleague you’d like to work with and receive a referral bonus. • Absolutely fair! Your working hours are recorded precisely so unpaid overtime is a thing of the past. • Sweet dreams! We invite you to be our guest for one night. • Go for it! Your success is our goal – make use of our internal training and development opportunities. • Stay healthy! We offer a company health management program. • Work hard, play hard! Great employee events are also among our highlights. • Shop more, pay less! Employee benefits through our partner “Corporate Benefits”. • Free subscriptions! Use our complimentary PressReader access to over 7,000 magazines — whether ELLE, InStyle, Bazar, DIE ZEIT or Bravo. • Good appetite! Healthy and balanced staff meals are provided on site.