E-commerce Coordinator

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Telos Media

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

📱 Media

📚 Education

🌍 Social Impact

Media • Education • Social Impact

Telos Media is a content company that creates and distributes educational and socially-minded media to build a wiser world. It produces naturally viral video content and operates multiple channels and brands, growing thriving communities and reaching millions of viewers worldwide. Telos Media focuses on translating and localizing its content to expand global reach, plans to launch new channels, and leverages subscriptions and owned storefronts to engage audiences and drive impact.

📋 Description

• Own day-to-day operations of the e-commerce store, ensuring accuracy, performance, and operational stability. • Obsess over excellent customer experience. • Thinking ahead to ensure production and shipping timelines are met, and that our customers get the best experience possible with our brand. Including ensuring that their questions are answered in a timely manner. • Maintain and optimize product pages, including descriptions, imagery, pricing, SEO, and layout within Shopify. • Support and execute merchandise and product launches in collaboration with Marketing, owning launch checklists, QA, and on-time go-live execution. • Coordinate fulfillment and logistics partners across regions (China, US, Europe), ensuring cost-effective and timely delivery. • Be persistent in advocating for our customers by being on calls with our suppliers and closely monitoring production timelines and them meeting deliverables. • Manage inventory tracking and stock levels to avoid shortages or overstock. • Monitor store performance metrics (sales, conversion rates, AOV, shipping costs, refunds, customer satisfaction), delivering monthly reports with insights and recommendations. • Conduct market and competitor research to identify optimization opportunities and emerging trends. • Support promotional planning and execution, including quarterly promotions and high-volume sales periods (e.g. holidays). • Collaborate cross-functionally to ensure e-commerce initiatives align with brand and business priorities. • Maintain documentation and SOPs for e-commerce processes, continuously improving workflows as the store scales.

🎯 Requirements

• 2+ years of experience in e-commerce operations, store management, or a related role. • Obsessed with excellent customer experience, without compromise. • Strong hands-on experience with Shopify (or similar platforms like Amazon). • Solid understanding of fulfillment, logistics, inventory management, and supplier coordination. • Data-driven mindset with the ability to translate metrics into action. • Highly organized, detail-oriented, and execution-focused. • Comfortable working cross-functionally and coordinating with multiple stakeholders. • Strong communication, negotiation, and problem-solving skills.

🏖️ Benefits

• N/A