Enterprise Customer Success Manager

March 19

Teramind

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Teramind is the leading provider of insider threat management, data loss prevention, and UEBA software.

Activity Monitoring • Audit and Forensics • Business Intelligence (BI) Reports • Compliance Management • DLP Technology

51 - 200

Description

• Own the post-sales client relationship across onboarding, training, renewal, and upgrades • Serve as the integral link between our end-users and the Support, Product, and Marketing teams • Actively engage with assigned customers to understand their goals and challenges with the software and ensure that their use aligns accordingly to meet their needs • Monitor and ensure upcoming renewals to maximize client retention • Monitor, measure, and improve leading indicators of customer relationship health such as product usage, engagement, NPS, and Customer Satisfaction • Identify revenue opportunities either internally (license expansion within the customer account) or externally (customer decision maker changes firms) for Sales

Requirements

• 2 years in a B2B SaaS Customer Success role • Experience with subscription renewal and upgrade sales cycles • Experience with Multi-Threading across an organization • Working knowledge of Enterprise structures and ability to navigate within • Ability to manage projects that span multiple months • Extreme attention to detail and organizational skills • Excellence at building and managing high-level customer relationships • Willingness to roll up your sleeves and understand the finer technical points of the product • Ability to have high-stakes conversations with a variety of stakeholders

Benefits

• Competitive salary with a focus on a global market • Career-growth opportunities • Flexible Time Off and Paid Time Off benefits • Ongoing training and development opportunities