Senior L3 Solutions Engineer

March 28

Teramind

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Teramind is the leading provider of insider threat management, data loss prevention, and UEBA software.

Activity Monitoring • Audit and Forensics • Business Intelligence (BI) Reports • Compliance Management • DLP Technology

51 - 200

Description

• As a Senior L3 Solutions Engineer at Teramind, you'll showcase top-tier technical expertise in sales presentations, product demos, and technical evaluations. You'll drive opportunities with clients and partners, and influence product features based on market feedback. If you're a tech-savvy pro who loves tackling complex systems, this role's for you! Work hours sync with US business hours. • Develop an understanding of Teramind’s product technology by troubleshooting, reproducing, determining the root cause for customer-reported challenges, and building tools for faster diagnosis to identify and resolve future challenges • Partner with the Teramind Sales Team to provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations • Design, manage, and deliver high-quality technical proof of values (POVs) for prospective customers, working cross-functionally with Sales, Engineering, and Support • Proactively engage and communicate with customers and Teramind internal teams regarding product feedback, roadmap requests, and the competitive landscape • Maintain accurate notes/feedback/updates in CRM regarding customer input, status updates, next steps, etc. • Become an expert in Teramind’s products

Requirements

• Minimum of 3+ years in a Solution&Sales Engineering role in B2B software: cybersecurity and/or workforce management • Proficiency in Linux Server and Windows environments • Strong knowledge of cloud platforms including AWS and Azure • Strong troubleshooting skills, and proactive approach to problem-solving • Familiarity with Virtualization technologies • Familiarity with Docker and PostgreSQL • This role will require the unique ability to understand and articulate not only the technical advantages of Teramind but also the value proposition • Focus on execution, displaying superior attention to detail, organization, time management, and prioritization skills. • Excellent written and oral communication skills in English

Benefits

• Competitive salary with a focus on a global market • Career-growth opportunities • Flexible Time Off and Paid Time Off benefits • Ongoing training and development opportunities