Senior Software Engineer - Customer Engineering

March 19

TetraScience

WebsiteLinkedInAll Job Openings

Open | Cloud-Native | Purpose-Built for Science

Experimental Data • Life Sciences • Data Integration • Cloud Computing • ML/AI

51 - 200

Description

• Work with the customers and address any product related issues • Partner with the account teams to drive product adoption and improve customer satisfaction • Drive customer issues to resolution, identify workarounds to unblock customers either individually or by partnering with product and the engineering teams. • Identify product and documentation improvements and partner with the product and engineering teams to deliver them • Develop diagnostic tools, scripts, benchmarks, and run books to scale yourself individually, and help customer engineering diagnose, troubleshoot, and fix issues where appropriate and reduce MTTR

Requirements

• 7+ years of experience with a proven track record of excellence in customer engineering and SRE teams • Experience resolving technical support issues and escalations efficiently • Troubleshooting experience with API and various types of integration at scale in AWS • Experience with CloudNative platforms and applications, Micro-services, and containerized deployments • Experience with in Databases, NoSQL, Queueing Service, and Elastic Search • Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java • Demonstrated experience of debugging software reliability issues in a distributed environment • Excellent interpersonal and communications skills. • Curious, collaborative, self driven, innovative, and willing to take initiative. • Bachelor's degree in engineering, or technical related field • Experience in science or Biopharma a plus

Benefits

• Competitive Salary and equity in a fast-growing company. • Supportive, team-oriented culture of continuous improvement. • Generous paid time off (PTO). • Flexible working arrangements - Remote work.