Technical Writer

April 18

TextUs

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TextUs is the most popular business texting software for professionals.

Text Messaging • Business Communication • SMS • App • Communication

51 - 200

💰 $22M Series C on 2021-11

Description

• Write clear and comprehensive technical documentation for the TextUs platform, including user guides, integration guides, and other support materials • Regularly work with product managers and product marketing to update the knowledge base and write release notes for new software features and enhancements • Collaborate with subject matter experts across the company to gain a deep understanding of our platform, features, and how our customers can best use them • Incorporate best practices and use cases into customer-facing documentation to increase product adoption and usage • Work with the Customer Experience and Account Management teams to ensure our existing knowledge base articles meet customer needs, answer common questions, and outline potential troubleshooting steps • Create custom chatbot answers and optimize knowledge base articles to help deflect and reduce support tickets • Collaborate with Product Designers by providing input for UI copy and tooltips as needed • Review and edit documentation to ensure accuracy, quality, and consistency with TextUs terminology and style guidelines

Requirements

• 3+ years of experience writing technical documentation for software applications • Previous copywriting experience is a plus • Experience with Intercom’s Help Center is a plus • Familiarity with Shortcut or another engineering ticketing platform (e.g. Jira) strongly preferred • Excellent written and verbal communication skills, with a keen eye for detail • Able to grasp technical concepts quickly and translate them into clear and concise documentation • Comfortable analyzing data to make content decisions • Effectively collaborate cross-functionally and seek feedback to continuously improve their work • Strong organization, problem-solving, and project management skills • Portfolio / work samples of previous technical writing projects must be submitted with application to review

Benefits

• Remote (US). Headquartered in Denver, CO • Target Start Date: 2 weeks from offer date • # hires for this role: 1 • Reporting to: Manager, Product Marketing