People Operations Manager

🕒 March 7

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Thanx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

💰 $17.1M Series B on 2016-12

SaaS • Marketing • Hospitality

Thanx is the number one guest engagement platform designed to boost customer loyalty through personalized, exclusive, and on-brand experiences. Specializing in the restaurant industry, Thanx provides a suite of tools including mobile apps, CRM, marketing automation, and A/B testing to help restaurant brands engage with their customers without relying on traditional discounts. Their platform boasts advanced data services capturing significant customer purchase behavior, lending to impactful marketing and customer retention strategies. With a loyalty designer and comprehensive content management system, Thanx enables restaurants to constantly evolve their loyalty programs and maximize customer conversion and engagement metrics.

📋 Description

• Execute onboarding programs for employees in the US and Canada • Coordinate employee engagement initiatives, surveys, and recognition programs • Support performance management cycles by coordinating timelines, documentation, and communications • Maintain employee lifecycle processes, including onboarding, role changes, and offboarding • Administer HR policies and ensure adherence to US federal/state and Canadian provincial employment standards • Maintain employee records, documentation, and compliance requirements across both countries • Coordinate with legal and payroll providers on employment agreements, policy updates, and terminations • Maintain and update employee handbooks and internal policy documentation • Administer employee benefits programs in both the US and Canada • Manage employee leave programs (FMLA, provincial leave standards, etc.) • Coordinate payroll processes with Finance and external payroll providers • Maintain HRIS accuracy, employee data integrity, and reporting • Ensure internal People systems and documentation remain up to date • Support recruiting coordination, including interview scheduling, candidate communication, and offer preparation • Maintain job descriptions, leveling documentation, and organizational records • Coordinate hiring and onboarding logistics with hiring managers and recruiters • Serve as a first point of contact for employee questions related to policies, benefits, and People processes • Assist managers with documentation related to performance improvement plans, employee changes, and employee relations matters • Ensure managers follow established People policies and procedures

🎯 Requirements

• 3-5 years of People Operations or HR experience • Experience supporting employees in both the US and Canada • Working knowledge of US multi-state employment law and Canadian employment standards • Strong operational and organizational skills with close attention to detail • Experience managing HR systems, documentation, and compliance processes • Comfortable working in a fast-paced, scaling environment (SaaS experience preferred) • Strong communication skills and ability to coordinate across teams

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development