Account Manager

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $28 - $41 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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That Agency

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2020

🎯 Recruiter

🤝 B2B

Recruitment • B2B

That Agency is a specialist IT recruitment firm based in Crows Nest, NSW, Australia. That Agency helps both contract and permanent IT candidates find roles aligned to their skills and career goals, and assists clients across industries to source specialist IT talent quickly while positioning employer brands. Their expertise covers Project Services, Infrastructure & Cloud, Data Analytics, Software Development, Digital Security, Packaged Solutions, and Architecture, Strategy & Governance. They offer free registration for candidates, emphasize long-term client relationships, and have talent acquisition partners with over 30 years combined experience working in the Australian IT market.

📋 Description

• Build and maintain strong, long-term relationships with clients • Serve as the primary point of contact for assigned accounts • Communicate project updates, performance results, and strategic recommendations clearly and consistently • Prepare and present monthly/quarterly reports and strategy updates via Zoom or in person • Identify upsell opportunities and areas for increased client investment • Collaborate with internal teams to scope and propose new initiatives • Monitor client retention and work to increase retainer value and duration • Understand client goals and help align services accordingly • Liaise between clients and cross-functional teams to ensure timely, accurate project delivery • Manage scopes, timelines, and budgets for ongoing initiatives • Support onboarding for new clients and ensure smooth transition into retainer services • Assist with escalations, challenges, or special requests as needed • Track and analyze account KPIs in collaboration with digital and analytics teams • Monitor key performance indicators like retention, campaign success, and upsell performance • Prepare performance summaries and present data-driven insights to clients regularly • Stay informed on trends in marketing, competitors, and emerging client needs • Support team members with research, documentation, or project alignment when needed • Contribute to internal process improvement by identifying inefficiencies or gaps

🎯 Requirements

• 3–5 years of account management or client services experience in a digital agency or marketing role • Excellent written and verbal communication and presentation skills • Strong organizational and multitasking skills • Experience managing multiple clients simultaneously • Confidence in interpreting digital performance metrics and campaign results • Detail-oriented and deadline-driven with a solution-focused mindset • Familiarity with digital marketing services (SEO, social, content, web development, etc.) • Experience with CRMs, analytics tools, and digital campaign reporting • Bachelor’s degree in marketing, business, or related field • HubSpot Client Success or Account Management certification

🏖️ Benefits

• Continued education via certifications, conferences, and training programs