Customer Support Agent

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The Happy Customers

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🤝 B2B

📋 Compliance

Consulting • B2B • Compliance

The Happy Customers is an EU-based customer support provider offering scalable, multilingual, GDPR-compliant support services for German SMEs, startups, and Mittelstand companies. They deliver remote-first, ISO-certified operations with flexible staffing, documented SLAs, and a 14-day pilot to start small and scale. Services include inbound voice, email/ticketing, live chat, outbound calls, social media support, case management, and quality governance with EU data hosting and compliance oversight.

📋 Description

• Provide customer support via email, chat, and phone (inbound & outbound) • Respond to customer inquiries in a professional and timely manner • Assist customers with questions, troubleshooting, and issue resolution • Escalate complex issues to the appropriate team when necessary • Maintain accurate records in customer support systems • Contribute to improving overall customer experience • Support upcoming client projects as part of a multilingual customer support talent pool • Work on assignments ranging from 10–20 hours per week to up to 40 hours per week for larger projects • Participate in short pilot periods with the possibility of extended collaboration based on client needs

🎯 Requirements

• Based in Europe with valid work authorization • Basic to good English communication skills • Native or professional proficiency in at least one European language is mandatory • Strong communication skills and language proficiency encouraged • 1–3 years of customer support experience preferred but not mandatory • Comfortable communicating with customers via phone, email, and chat • Familiarity with customer support tools such as Zendesk, Freshdesk, and Intercom is a plus • Ability to work independently in a remote environment

🏖️ Benefits

• Fully remote work within Europe • Flexible working hours depending on project assignments • Opportunity to work with international companies and multilingual teams • Exposure to AI-enhanced customer support environments • Opportunity to gain experience in a growing customer experience startup • Possibility of longer-term collaboration based on project availability