Customer Support Specialist

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🕒 2 days ago

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HireBoost

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

📋 Description

• Provide timely, helpful responses to customer inquiries via Intercom, maintaining a high-quality support experience and strong CSAT scores. • Troubleshoot product issues and escalate bugs or edge cases to the appropriate internal teams. • Create and maintain self-serve resources, including: Fin, our AI support bot, Help center articles and FAQs, Onboarding guides and product walkthroughs, Release notes and feature documentation • Identify recurring support themes and proactively address documentation gaps before they lead to tickets. • Partner with Product, Engineering, and Customer Success to surface customer feedback and improve workflows. • Track and report on support volume trends, resolution times, and self-serve content performance. • Thoughtfully use AI tools to reduce manual work and improve efficiency in routine support tasks.

🎯 Requirements

• 2+ years of experience in a customer support or customer success role, ideally at a B2B SaaS company • Strong written communication skills — clear, warm, and efficient across every customer interaction • Experience with Intercom or similar support tools (Zendesk, Front, etc.). • Comfort writing user-facing documentation: help articles, onboarding guides, and FAQs. • A systematic thinker who can spot patterns and build scalable, self-serve solutions. • Strong organization and time management, with the ability to balance reactive support with proactive content work • Bonus if you have: Technical curiosity and comfort navigating API documentation or developer-facing tools. • Background in compensation, commissions workflows, or revenue operations. • Experience creating video walkthroughs or screen recordings (e.g., Loom). • Familiarity with Salesforce, HubSpot, or other CRM solutions.

🏖️ Benefits

• 100% Remote for Colombia