Field Service Engineer

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🕒 June 17

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Schedule and perform on-site maintenance, repair, and installation of Cytomat and LAI systems • Deliver on-site training on system service, maintenance, and basic operation • Manage and maintain local spare parts inventory • Ensure accurate and timely completion of service documentation, including reports, work orders, and quotes • Diagnose issues remotely or via phone and coordinate on-site interventions when required • Dispatch and manage third-party service providers when necessary and follow up on resolution • Monitor contract, warranty, and service status for installed customer base

🎯 Requirements

• Technology diploma in Mechatronics, Electro-mechanical Engineering, Electrical or Mechanical Engineering, or equivalent • Minimum of 5 years of practical field service experience or experience troubleshooting laboratory equipment and software • Proven experience with automation systems, robotics, and/or instrumentation • Strong multi-disciplinary technical expertise across software, electrical, and mechanical systems • Proficiency with computers, serial communications, networking, and diagnostic tools • Basic programming knowledge to interpret and understand system logic • Strong diagnostic and problem-solving skills using schematics, software tools, and technical documentation • Ability to work independently while collaborating effectively within a team • Excellent interpersonal and communication skills with a strong customer focus • Professional working proficiency in English and Danish is required, additional languages are advantageous • Working knowledge of Momentum software is a plus • Valid driver’s license and willingness to travel extensively • Physical ability to lift up to 50 lbs and work in laboratory environments • Availability to respond to urgent customer needs • Commitment to following all safety protocols, including working in cleanroom environments

🏖️ Benefits

• Competitive remuneration • Annual incentive plan bonus • Healthcare • A range of employee benefits