HR Operations Representative

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Serve as the first point of contact for HR-related inquiries within our Colleague Services center • Provide Tier 1 support through multiple channels including phone, chat, and email • Manage day-to-day HR queries across the employee lifecycle, from onboarding to offboarding • Collaborate with subject matter experts to resolve employee issues efficiently • Maintain accurate HR data processing

🎯 Requirements

• Experience in HR operations, customer service, or call center environment preferred • Preferred Fields of Study: Human Resources, Psychology, Business Administration or related field • Technical certifications may be required for specific positions • Fluent in English (reading, writing, speaking); additional language skills a plus • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Experience with HRIS databases and reporting applications (Workday, ServiceNow preferred) • Excellent customer service skills with ability to handle inquiries via phone, email, and chat • Strong analytical and problem-solving abilities for researching and interpreting HR policies • Demonstrated ability to work independently and prioritize multiple tasks • Strong communication and interpersonal skills for working in a diverse environment • Detail-oriented with strong documentation and data entry accuracy • Ability to maintain confidentiality when handling sensitive information • Flexibility to work various shifts as needed • Professional mindset with enthusiasm and willingness to learn • Ability to remain stationary for extended periods and perform computer work

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities