Platform Operations Specialist – LATAM

🔥 5 minutes ago

🌐 Brazil, Chile, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇺🇾 Uruguay – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TheSoul Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

TheSoul Group is a company for which no descriptive text was provided. I don't have information about its activities, products, services, customers, or market. Please provide the company's description or key details and I'll generate a concise company summary and select up to three relevant industries.

📋 Description

• Monitor Facebook and YouTube performance across the portfolio, including revenue, views, reach, watch time, RPM/CPM, engagement, retention, follower/subscriber growth, and monetization efficiency • Identify underperformance and recommend corrective actions • Act as the internal subject-matter expert on Meta and YouTube • Track algorithm changes, new features, monetization programs, policy updates, distribution changes, and emerging platform best practices • Translate platform changes into operational actions • Own operational onboarding of new creators onto Facebook and YouTube • Configure accounts, permissions, ownership structures, monetization access, payment information, and internal systems • Coordinate with creators and CSMs to collect missing information and resolve onboarding blockers • Oversee platform payout processes and maintain accurate expected-versus-received payment records • Work with Finance and CSMs to ensure creator payouts are correctly attributed, documented, and processed • Investigate missing, delayed, or incorrectly allocated platform payments • Reconcile platform-reported earnings against internal CSM data, invoices, and actual payouts • Investigate and document payout discrepancies and their resolutions • Handle Facebook/Meta and YouTube account setup and troubleshoot access, ownership, permissions, and configuration problems • Investigate demonetizations, limited monetization, payment holds, and eligibility issues • Coordinate appeals and escalations and track cases through resolution • Investigate unexplained platform problems and identify whether root causes are platform, configuration, payment, policy, third-party, or internal workflow issues • Investigate copyright claims, strikes, reused-content issues, policy warnings, and other enforcement actions • Manage communication with Meta/YouTube support, partner managers, and platform representatives • Organize support cases, follow up on unresolved tickets, and communicate resolutions internally • Regularly review account health for monetization, payment, restriction, security, access, copyright, permission, and platform-warning risks • Communicate operational changes to Finance, CSMs, Content, and management • Maintain onboarding checklists, account records, payout reconciliation documentation, incident logs, support tickets, escalation histories, and SOPs

🎯 Requirements

• 3+ years of experience in platform operations, creator operations, social media operations, or a similar role • Strong knowledge of Facebook/Meta and YouTube, including account setup, permissions, monetization, and payouts • Experience investigating payout, demonetization issues, account restrictions, and platform errors • Strong troubleshooting and problem-solving skills • Comfortable working with Excel or Google Sheets for reconciliation and reporting • Strong attention to detail, especially when working with revenue and payment data • Able to manage multiple cases at once and follow issues through to resolution • Clear written and verbal English • Experience in a creator, media, MCN, or social media company is a plus • Proficiency and knowledge of AI tools is a plus

🏖️ Benefits

• Flexible engagement structure under an independent service-provider agreement • Freedom to define working methods and organize schedule independently • Compensation agreed individually based on experience, capabilities, and engagement value • Location freedom to work from any suitable location, including home office or co-working space • Collaboration with an international network across 85+ countries • Modern collaboration platforms, clear project coordination, and streamlined processes • Opportunity to contribute to projects with global reach and impact